corporate reputation

The customer’s always right, right?

“A lie can travel halfway round the world while the truth is putting on its shoes” is a quote widely attributed to Mark Twain but which ironically, may have never actually been uttered by him. As we go online to establish ‘facts’, we often find ourselves in a cycle of verification, with sources pointing to…

Make the world a better place – and profit from it, too

Companies are coming under increasing pressure to demonstrate responsible behaviour with regard to environmental, social and governance (ESG) issues. Press coverage of companies’ poor corporate practices ranges from the global story of Volkswagen cheating in its emission tests to the much more local case of a woman who was sent home from her job as…